Shipping policy

Thank you for shopping with KRISTAL LEIGH MANASE. Specializing in fashionable and quality apparel goods, our brand focuses on standardized order processing and reliable cross-border shipping services. We dedicate ourselves to accurate order verification, meticulous garment packaging to avoid scratches and fabric damage, and efficient logistics arrangement, ensuring all clothing products are delivered properly, in perfect condition and within reasonable shipping cycles.

1. Order Processing Schedule

All valid apparel orders will be sorted, inspected and securely packaged within 1-3 business days after order confirmation, excluding weekends and local public holidays. During peak sales periods and promotional activities with surging order volumes, standard processing timelines may be moderately prolonged. Our team will take the initiative to inform customers promptly once substantial shipping delays occur.

2. Shipping Fees & Delivery Timeframes

Shipping fees for all clothing orders are calculated based on order weight, product quantity and designated delivery regions. All exact logistics costs will be clearly displayed on the checkout page prior to payment, enabling full transparency of every shipping expense for customers.
Estimated delivery times: Standard Shipping: 15 business days
All listed delivery durations are non-binding estimated values. Actual parcel arrival time may vary due to courier operational delays, customs inspection progress, extreme weather scenarios, global logistical bottlenecks and destination holiday arrangements.

3. Shipment Confirmation & Tracking Update

Once your apparel order completes full packaging and official warehouse dispatch, you will receive an automated shipment confirmation email carrying exclusive parcel tracking codes and logistics inquiry guidelines.
Real-time tracking statuses and delivery update information will generally be activated and accessible for self-service inquiry within 24-48 hours after the logistics carrier completes parcel pickup and system data synchronization.

4. Shipping Address Accuracy Liability

Customers are required to double-check and confirm the integrity and accuracy of recipient shipping details during checkout. KRISTAL LEIGH MANASE assumes no liability for misdelivered, lost or returned parcels caused by erroneous or incomplete address information provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne solely by the purchaser.

5. In-Transit Loss and Damage Handling Rules

If your clothing parcel is lost during cross-border transportation, please contact our customer service team within 7 days of the expected delivery date to launch a formal logistics investigation. For orders delivered with damaged garments, torn packaging or flawed products due to transit extrusion and collision, please submit clear photographic evidence within 48 hours after receipt. Our team will conduct a comprehensive review and settle issues efficiently.

6. Apparel Care and Liability Exemption

Every clothing product is attached with professional fabric maintenance instructions, covering standardized wearing, cleaning, drying and storage methods tailored to different materials. All apparel items need to be cared for in strict accordance with official guidelines. KRISTAL LEIGH MANASE is not responsible for garment shrinkage, fading, fabric damage or deformation caused by improper daily maintenance, private alteration or product misuse.

7. International Shipping and Customs Regulations

Cross-border shipments of apparel products may be subject to import duties, customs taxes and clearance fees formulated by local authorities of destination countries. All such extra charges are undertaken independently by customers and are not included in product prices or standard shipping costs.

8. Official Customer Support Channels

For any inquiries or consultation regarding this Shipping Policy and your order logistics status, please reach out to our professional after-sales team via the official information below:
Trade Name: KRISTAL LEIGH MANASE
Phone Number: +64 28 589 1221
Email: service@kristalcloset.shop
Physical Address: 59 Walpole Street, Waltham, Canterbury, Christchurch 8023, New Zealand